'An error occurred sending email'
Article ID: 2025161 Last updated: 10 April 2015
There are various reasons this message can appear:
When sending invoices via email
This message is most commonly caused where a quote, order or invoice number contains a '\'. For example '12345\1'.
Check the invoice number of the problematic transaction and replace the '\' with an alternative, such as '-'
When sending statements via email
This message is most commonly caused where a customer name contains a '\'. For example 'XYZ Limited \North'.
Check the problematic customer card replace the '\' with an alternative, such as '-'
If the problem remains, or happens when sending other types of emails
This message is usually caused and resolved in two ways, depending on the Default Email Reader (application) used on the affected computer.
AccountEdge has no email settings and does not directly link to any email applications on your computer, instead it simply hands over the email information to the operating system, which in turn hands the information to the default email application for sending.
Mac Mail and MS Outlook users
Firstly, check that you are using the latest version of either Mac Mail or MS Outlook. Mac Mail users can go to the App Store> Updates window to check this, while Outlook users can go to Help> Check for Updates.
Once you are sure you are on the latest version of your mail application, in most cases this message can be resolved by closing all applications on the computer and then restarting them.
If this doesn't resolve the issue, then close all applications and restart the computer.
If the problem persists, please contact the Mamut Support Team.
MS Entourage users
Click the AccountEdge menu at the top left of your screen, next to the Apple button and select About AccountEdge...
If you are using AccountEdge 2014, release 18.1.4B or earlier, please update to the latest release of AccountEdge Plus 2014 by clicking the AccountEdge menu at the top left corner of your screen, followed by Check for Updates.
Once you are on the lastest update, try sending emails again. If the problem persists, please follow the steps for Apple Mail and MS Outlook users, above.
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