'An error occurred sending email'

Article ID: 2025161       Last updated: 31 October 2018

 

There are various reasons this message can occur.  Listed below are a series of steps that should be completed in-turn until the problem is resolved.

1.  Quit All Applications & Restart Computer

Starting with AccountEdge, fully quit all open applications on your computer by using each application's menu at the top left corner of the screen (next to the Apple button) and select Quit.

For example, in AccountEdge, click the AccountEdge menu> Quit AccountEdge.  Repeat so that all applications have been quit in this manner.

Once all applications have been quit, restart the computer.

Start your mail application (Apple Mail or Outlook), start AccountEdge, and send your emails.

 

If the problem remains:

2.  MacOS 10.14 Mojave Users - Check Security Settings

Check your computer's macOS version by clicking the Apple button> About This Mac.

  • If you are using macOS High Sierra (10.13.6 or earlier), skip to Step 3 - Checking For '\' Characters, below.
  • If you are using macOS Mojave (10.14.0 or later), follow the steps below:

Apple Mail users:

1. Fully quit AccountEdge and Mail by using each application's menu at the top left corner of the screen (next to the Apple button) and select Quit.

2. Click the Apple button> System Preferences> Security & Privacy> Automation (in left panel)> Look for AccountEdge and tick 'Mail'.

3. Start Mail and AccountEdge, send your emails.

Outlook users:

1. Fully quit AccountEdge and Outlook by using each application's menu at the top left corner of the screen (next to the Apple button) and select Quit.

2. Click the Apple button> System Preferences> Security & Privacy> Automation (in left panel)> Look for AccountEdge and tick 'Outlook'.

3. Start Outlook and AccountEdge, send your emails.

Note: When sending emails via Outlook, AccountEdge emails will present a warning: 'A script is attempting to send a message', asking if you trust the source.

Select 'Don't show this message again', then Send.

 

If the problem remains:

3.  Check For '\' Characters in Invoice Numbers and Contact Names

When sending invoices via email

Emails will fail when a quote, order or invoice number contains a '\'. For example '12345\1'.

Check the invoice number of the problematic transaction and replace the '\' with an alternative, such as '-'

When sending statements via email

Emails will fail when a customer name contains a '\'. For example 'XYZ Limited \North'.

Check the problematic customer card replace the '\' with an alternative, such as '-'

 

If you have completed the steps above and the problem remains, please contact the Mamut Support Team.