Email attachments not sent with emails

Article ID: 2025201      Last Updated: 20 November 2015

 

There is a known issue with AccountEdge and OS X 10.11 El Capitan when attempting to email documents (invoices, statements, payslips, etc.) from AccountEdge via Mac Mail.  The .pdf document will not be attached to the sent email. The issue only affects Mac Mail and does not occur when sending emails from AccountEdge via Outlook.

An update to AccountEdge 2015 has been released which resolves this problem.  To check you are on the latest release of AccountEdge 2015 (release 19.2.4A), go to the AccountEdge menu at the top left corner of your screen, and select Check For Updates.

The update is available for AccountEdge 2015 only. Customers using earlier versions of AccountEdge are advised to upgrade to AccountEdge 2015 to resolve this issue.

If you are not yet able to upgrade to AccountEdge 2015, then please continue to use the following workarounds until you are in a position to upgrade.

 

 

For specific advice regarding your particular circumstances please seek assistance from Apple, your IT administrator, or your accountant as appropriate.