Empty Excel Reports or Word Letters

Article ID: 2025237       Last Updated: 2 November 2018


When sending reports to Excel or mailmerging personalised letters via Word, you might find that the template is not populated with your report or customer data.

Example of an empty Excel report:

Empty Excel Report


The issue is usually caused by macOS blocking AccountEdge's OfficeLink Processor from sending information to either Excel or Word.


To grant permission for OfficeLink Processor to send information to Excel and Word:

1.  Fully quit AccountEdge and Excel or Word by using each application's menu at the top left corner of the screen (next to the Apple button) and select Quit.

2.  Click the Apple button> System PreferencesSecurity & PrivacyAutomation (in left panel)

3.  In the right panel, look for Office Link Processor and tick 'Microsoft Excel', or 'Microsoft Word', depending on affected application.