Registration & Licensing FAQ's

Article ID: 2024792            Last Updated: 25 February 2015

 

You can register your AccountEdge product on as many computers that you own AccountEdge licenses. Additional registrations require the purchase of additional workstation licenses.

Trial Period: All newly installed AccountEdge products (including upgrades) provide an initial 30 day trial period on each computer. Beyond the trial period all products require registration, whether you are a new customer or upgrading from a previous version of AccountEdge.

Transfering Licenses to Other Computers: To transfer your software from one computer to another, you will need to deactivate the license from the currently registered computer and then activate the software on your other computer. This can be done as often as you require. Click here for more about transferring licenses.

 

Registration Issues: The following list provides solutions to common registration and renewal issues. 

Registration could not be completed because one or more fields have not been filled in

This message usually occurs when attempting to Renew an existing license. To overcome the message:

  1. Take a note of your serial number as shown on your screen.
  2. Choose to Deactivate License instead of Renew License. Once deactivated, AccountEdge will close.
  3. Restart AccountEdge as normal and click the Please Register option at the top of the Welcome Window.

Your product will be licensed with the updated expiry dates and information. Note: Expiry date is US format. 

'The serial number entered is not valid. The serial number must contain 12 digits'

This message usually occurs when attempting to Renew an existing license. To overcome the message:

  1. Take a note of your serial number as shown on your screen.
  2. Choose to Deactivate License instead of Renew License. Once deactivated, AccountEdge will close.
  3. Restart AccountEdge as normal and click the Please Register option at the top of the Welcome Window.

Your product will be licensed with the updated expiry dates and information.  Note: Expiry date is US format.

Note: If you receive a 'License File Invalid', or 'License File Problem' message, see below to resolve.

'License File Invalid' or 'License File Problem'

This message indicates that the permissions on one of your Mac's folders need to be adjusted.

Simple steps to resolve this issue can be found by CLICKING HERE.

After clicking 'Register', nothing happens

You must be logged onto your Mac as a user that has Administrator rights in order to register AccountEdge on that computer. Login to your Mac using an Admin user and proceed to register your software.

Also, please remove any international characters from the registration information, for example “ç” or “é”.

If the problem remains...

The permissions on one of your Mac's folders need to be adjusted.

Simple steps to resolve this issue can be found by CLICKING HERE

'Your license could not be renewed, only licences with a valid service agreement can be renewed'

This message indicates that either you have not yet purchased a renewal for your AccountEdge license, or that your license has not yet been updated to reflect your purchase. Please contact the Mamut Sales Team on 0800 032 5616 to confirm the status with your account manager.

Note: License Expiry date is in US format. 

'The number of available registered licenses for this serial number has been exceeded'

You can install and register for use your AccountEdge product on as many computers as you own licenses for. With the initial purchase of the product, you are entitled to install and register the product on one computer. If you would like to install the software on more computers, you will need to purchase additional workstation licenses. These can be purchased over the phone by calling our friendly customer service team on 0800 032 5616. 

'The serial number entered is not associated with the software'

Make sure you have entered the correct serial number in the registration window. Also ensure that the product you've installed matches that of your purchase. For example, if you purchased a license for Mamut AccountEdge but are attempting to register Mamut AccountEdge Plus, you will receive this error message.

You will also receive this error if you are attempting to register a version of the software from a different country to that of your purchase. For example, if you have a serial number for the UK version of AccountEdge, you will not be able to register a US version of the product. 

'The serial number entered is associated with an older version of the software'

You may be attempting to register a newer version of the product than the one associated with your serial number. If you haven’t purchased an upgrade to the version you are attempting to register, you can do so on our web site or by calling the customer service team on 0800 032 5616. 

'An error occurred during registration and the process could not be completed.  The license file could not be saved.  You need to be an administrator to register this software'

You must be logged onto your Mac as a user that has Administrator rights in order to register AccountEdge on that computer. Login to your Mac using an Admin user and proceed to register your software.

If you're sure you are already logged in as the Administrator and are receiving this message, then start Finder and examine the contents of the folder:

[Mac HD] \ Library \ Application Support

The Application Support folder should contain a sub-folder called Acclivity. If the Acclivity folder does not exist, please create it.

Right-click (or Ctrl-click) the Acclivity folder and choose Get Info.

Examine the Sharing & Permissions and ensure that all named users and groups, without exception, have full Read & Write privileges.

Close the Get Info window and attempt to license your product in the normal manner. Note: License Expiry date is in US format.

  


Disclaimer: This information is of a generic nature. For specific advice regarding your particular circumstances please seek assistance from your Accountant, HM Revenue & Customs or your IT Consultant as appropriate.