How to create a Credit Note?

article ID: 1005698 

 

In Mamut, you can create credit notes in the Order module or in Journal Entry. In the Order module you will get a print out that you can send to the customer, as well as a Sales Credit-journal is entered into the Nominal Ledger. Using Journal Entry, you can create a SC-journal that you manually transfer to the Nominal Ledger.


 

An overview in the Sales and Invoicing module (two alternatives):


Alternative 1:

1. Choose View and point to Sales/Invoicing, click Invoice.

2. Choose status Invoice in the drop-down list.

3. Navigate or Search to the invoice you wish to credit.

4. Click Delete.

5. Answer Yes when asked if you wish to generate a credit note.

6. An unprocessed credit note will be created based upon the original sales invoice. This credit can be edited if desired.

7. Click the Invoice button in the tool-bar to execute the credit note. (If you are informed that the order is not "Ready for invoicing", go to the Miscellaneous tab and place a tick in the Ready for invoicing tick-box).

8. Choose Credit note as the report format and Send to Printer.

9. Click OK.

10. Check the test print and close the preview by clicking Close Preview.

11. The Updating Warehouse window is presented. If all the products shall be returned into the stock levels, click Close.

12. Answer Yes to execute the order. The credit note will be entered into the ledgers.

13. If the print completes successfully, answer Yes to approve the print.


Alternative 2:

1. Choose View and point to Sales/Invoicing, click Invoice.

2. Choose status Unissued credit note in the drop-down list.

3. Click New.

4. Choose the appropriate customer from the list and click OK.

5. In the next window shown you will get the possibility to link against an existing invoice, either by selecting it from the list, or by writing the invoice number directly into the Invoice no. field.

6. Click OK.

7. Choose the Product Lines tab.

8. Click Show Product List.

9. Choose the product you wish to credit and click Insert.

10. In the field for Quantity, key in how many should be credited. Ensure that the number is written in as negative value, i.e. with a minus sign.

11. Click the button Invoice.

12. Choose the Credit note format and Send to Printer.

13. Click OK.

14. Check the test print and Close the preview by clicking Close Preview.

15. The Updating Warehouse is presented. If all the products shall be returned into the stock levels, click Close.

16. Answer Yes to execute the order. The credit note will be entered into the ledgers.

17. If the print completes successfully, answer Yes to approve the print.

 

An overview in Journal Entry:

1. Choose View and point to Accounting, click Journal Entry.

2. Choose journal type Sales Credit.

3. Input account 1100 (Customer Ledger) in the account field and choose the customer that should be credited.

4. Next, choose the invoice that shall be credited and complete the journal registration.

 

NOTE: By crediting via the Sales and Invoicing module, you will get both a print out of the credit note and the transaction will be entered as a SC-journal in the Nominal Ledger. Only the accounts is updated, not the Sales and Invoicing module, when the credit is entered via Journal Entry.

 


Query words: create credit note