Mamut AccountEdge Support 

Welcome to the Mamut AccountEdge support pages.  Please add this page to your Bookmarks.

Top Support Notes

FAQ No.     Case description
2024792   [POPULAR]  Licence & Registrations - FAQ's and error messages
2025093   AccountEdge 2016 download
2025179   AccountEdge & AccountEdge Plus 2016 Upgrade Guide
2025180   AccountEdge Plus Network Edition 2016 Upgrade Guide
2025220   AccountEdge macOS 10.12 Sierra compatibility
2025189   'HMRC service appears to be working slowly' when sending FPS or EPS
2025212   AccountEdge system requirements
2025126   Sending employee leaving date to HMRC
2025213  YouTube AccountEdge 2016 - New Features & Automatic Enrolment
2025192  PDF  Automatic Enrolment Guide
2025105  PDF  Pension Setup & Reporting
2024801   Viewing & Sharing company files with AccountEdge Plus Network Edition

Pay Payroll

All payroll related queries, employees, HMRC submissions, reporting, and payroll year end.

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FAQ No.    Description
2025213   Payroll Year End Guide 2015/16
2025191   Printing P45's
2025127   Correcting a submitted Full Payment Submission
2025126   Sending employee leaving date to HMRC
2025217   How to pay SMP, SPP, SAP, or ShPP
2024661   Accruing Holiday & Sick Leave Entitlements
2025121  PDF [UPDATED]  Employment Allowance Guide 2016/17
2025192  PDF [UPDATED]  Automatic Enrolment Guide
2025105  PDF [UPDATED]  Pension Setup & Reporting
2024653   Employee leaving work / terminating an employment
2025150   HMRC submission deadlines
2025182   Correcting 2015/16 last Full Payment Submission mistakes
2024797   'Missing Paycheques' message when Starting New Payroll Year
2025189   RTI Submission Issue 'HMRC service appears to be working slowly'
2025183   Sending 'Final Submission' declaration if not sent on last FPS of year
2025218   Full Payment Submission:  Error 4065 - Invalid content found at element 'ECON'
2025208   Scottish rate of Income Tax from 6 April 2016
2025190   RTI Submission Issue 'Your Full Payment Submission has failed'
2025205   Error 1046 - Authentication Failure
2025206   Error 2000 - The Gateway could not locate a record...
2025178   Sending the last 2015/16 Full Payment Submission after 19 April 2016
2025092  PDF  Real Time Information - AccountEdge Guide

Accounting Accounting & Financial

Banking, reconciliations, VAT, financial year end, foreign currencies, financial reports, editing / deleting transactions

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FAQ    Case description
2024648   Out of balance bank reconciliation
2024713   Deleting or reversing transactions
2024729   Unable to delete or edit a transaction
2025207   How to report debtors/creditors as of a specific date
2024724   Out of balance debtors/creditors reconciliation
2024655   Financial Year End Guide
2025164   Foreign currency invoice payments to different currency banks
2024737   Changing the Local Currency in a multi-currency company file
2025165   Reverse charge reporting for VAT
2024821   Performing an Initial Bank Reconciliation
2025215   Trial Balance displaying '£0.00' Debit & Credit values

Sales Sales / Purchases & Stock Control

Sales & purchase invoicing, quotes, orders, customer/supplier payments, reporting, items and stock related.

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FAQ    Case description
2024724   Out of balance debtors/creditors reconciliation
2025207   How to report debtors/creditors as of a specific date
2024713   Deleting or reversing transactions
2024729   Unable to delete or edit a transaction
2024667   Customer/supplier overpayments and money 'on account'
2024651   Recording Credit Notes and Debit Notes
2024672   Bad Debt Provisions & Bad Debt Write-offs
2024668   Paying a supplier who is also a customer - and vice-versa

Technical Printing / Emails / Networking / Backups / Errors

Error messages, printing, OS X, registrations, email issues, connectivity, networking, backups, and system related issues

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FAQ    Case description
2024792   License registration FAQ's and error messages
2025147   Finding your AccountEdge serial number
2025212   AccountEdge system requirements
2025106   'License file invalid' or 'License file problem'
2025201   Email attachments not being sent with emails
2025097      AccountEdge quits when starting
2025211   Setting the company file (.myo file) default application
2025210   Setting default report fonts & sizes
2025209   Printing blocks & squares instead of text
2024801   Viewing & sharing company files using AccountEdge Plus NE
2025128    WiFi network performance with AccountEdge Plus NE
2025161   'An error occured sending email'
2025163   Changing the default email application
2025154   'Unable to open company file; file may be locked or in use...'
2025111   'The protocol you have selected could not be found'
2025214   'We've encountered an issue with your company file'

AEC AccountEdge Cloud & Mobile

Setup and use of AccountEdge Cloud and AccountEdge Mobile companion products

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FAQ    Case description
2025096  PDF  AccountEdge Mobile Setup
2025136   AccountEdge Cloud - Overview 
2025137   AccountEdge Cloud - System Requirements
2025135   AccountEdge Cloud - Setup & Getting Started
2025133   AccountEdge Cloud - Costs
2025134   What is an AccountEdge Cloud 'device'?
2025140   What transactions can be viewed in AccountEdge Cloud?
2025148   Can I use my own data with an AccountEdge Cloud trial?
2025145   Can I keep AccountEdge Cloud trial data after registering?
2025142   Can AccountEdge Cloud be used as a standalone product?
2025141   How often should AccountEdge Cloud be synced?