Mamut One Support

The Mamut Support Centre closed on 31 December 2021 and is no longer available

Posted: 25.11.2020

Discontinuation of Software support and maintenance for the UK edition of Mamut One from January 1st 2022.

The discontinuation of Software support means that the Software will not receive further regulatory updates, maintenance updates or issue fixes beyond those needed for 2021, and that no phone, e-mail, chat or community based support will be available from January 1st 2022.

Recommendation for transitioning to Visma Business

Visma Business is a complete business solution for medium sized companies with several customers in the UK. Visma Business combines a large set of standard functions and processes with design features and a strong API for integrations. Please contact Visma's local representative Vismagic (www.vismagic.com) for more information.

Posted: 31.10.2021

Mamut One: Final Update

The final update of Mamut One (24.0.1052) is available for download by clicking here.

System

FAQ	Video	Case description
2022523		How do I download the latest version of Mamut?
3000003		Quick Installation / Upgrade Steps
2023494		Mamut Business Software cannot connect to the server
2023477		How do I configure the firewall?
2024896		How do I add a user as an SQL administrator on the SQL Server 2008
1005851		How to remove write-protection on all files in the database
2023748	Yes	How to move data from one PC to another?
2023536		When Starting Mamut I receive the messsage "Invalid document location"
2023471		How do I move the document area?
2023514		What is the document area and what should I select in this field?
2023516		How to share a folder
2023488		How do I incerease the speed in Mamut Business Software
2023654		How do I resolve problems with Mamut Virtual Printer and printing to PDF
2024445		I cannot perform backups in Mamut
2023498		I receive error messages when printing reports
3000001		Changing the time format in Windows 10
1002993		How are user rights assigned in the program?
2024463		I receive a message that Mamut cannot contact the server on a single-user installation

CRM & Timesheet

FAQ	Video	Case description
2021893	YES	How do I change the details on the contact card?
1000235		How do I create merge documents?
1005724		How to edit an existing document template
2022081		How do I set up a document template?
2022421		How do I add more user-defined fields?
1000013		How do I send an E-mail to a selection of contacts?
1003578		What is the Activities Module?
2023200		How do I create a new activity?
1002961		How do I specify that a contact is a 'Head Office'?
2021901		How do I enter Time Sheets

Accounting & Financial

FAQ	Video	Case description
2024225	YES	How do I create a Remittance advice in Mamut
1004267		What does VAT liability mean?
2022416		How to add an additional bank account
2022208	YES	How do I process a bank reconciliation
2022209		How to add a nominal code to the list of bank accounts
2022578		How do I transfer money between my bank accounts
1005569		How to record opening balances during the creation of a new company database
2024568		How do I enter a purchase credit note journal entry
2022407	YES	Year End procedure in Mamut Software
1005643		Why must profit/loss be allocated at Year End?
103474		How do I allocate my profit?
1001313		How do I allocate a loss at year end
2022406		Additional information on profit/loss allocation at Year End
1005663		How do I create a new Account in the Chart of Accounts
103436		Journal entry shortcuts
1005610	YES	How do Journals work within Journal Entry
2023409	YES	How do I reverse an entry within Financials
2023151		How do I empty my VAT accounts for Year End
1005876		How do I set up Mamut for use with the VAT cash accounting scheme?
2022268	YES	Payments on Account
1005854		How does Mamut simplify International operations
2022658		How do I create a currency account in Mamut?
1004545		How do I register a payment in a foreign currency?
2022165		How do I establish exchange rates for foreign currency?
2021902		Departments & cost centres
2022602		How do I setup a new budget in Mamut?
2022599		How do I set up a cah flow budget in Mamut?

Sales, Quotations & Invoicing

FAQ	Video	Case description
1005698	YES	How to create a Credit Note
2024228		I get the message "The Journal Does Not Balance -101" when trying to invoice an unprocessed order
2023638		How do I give a discount for early payment?
2022230		How do I create a batch order?
2024327		How is a back order created in Mamut
2022634		How do I create a sales order based on a purchase order?
2024374		How do I produce Invoices for Services?
1005721		How to create an order using a barcode reader
1005650		How to create a Quotation template
1005709		How to invoice a customer in another currency

Purchasing, Logistics & Pricing

FAQ	Video	Description
2022510	YES	How do I create a product group?
2023638		Common Questions regarding discounts and pricing in Mamut
1002967		How do I use the price calculator
2022455		How can I keep track of my pricing history
2024564		How do I enter a Duty/Freight Invoice from within the purchase module
2021898		How do I reserve certain purchases for my customers?
1005609		How do I correct stock levels on my products?
2022231		How can I make manual stock movements
2023167		Why should I stocktake at year end
1005750		How do I create a Bill of Materials/Product Bundles in Mamut
1005655		Is it possible to use a bar code reader with Mamut?
2023174		How do I partially receive good on a purchase order?

Web Site/Shop

FAQ	Video	Case description
2024507		www.mamut.net/yourfirm is the correct address for your website
1003994		Create and edit product groups to improve the structure of your web shop
2023697		How do I select design templates for my website/webshop
2021984		How do I only use the Mamut web shop and not the website?
1005835		How prices are displayed in your web shop
1005612		Can I include HTML-coding on my Mamut web site?
1005675		Linking a domain name to your Mamut web site
1002792		How do I delete my Mamut web site

Mamut One Support & Customer Services

The Mamut Support Centre closed on 31 December 2021 and is no longer available

System

CRM & Timesheet

Accounting & Financial

Sales, Quotations & Invoicing

Purchasing, Logistics & Pricing

Web Site/Shop

Reports

Add on products

Mamut One Support & Customer Services

The Mamut Support Centre closed on 31 December 2021 and is no longer available

System

Click here to see more

CRM & Timesheet

Click here to see more

Accounting & Financial

Click here to see more

Sales, Quotations & Invoicing

Click here to see more

Purchasing, Logistics & Pricing

Click here to see more

Web Site/Shop

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Reports

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Add on products

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