Mamut One Support

Please select the section you require.

System

FAQ	Video	Case description
2022523		How do I download the latest version of Mamut?
2023494		Mamut Business Software cannot connect to the server
2023477		How do I configure the firewall?
2024896		How do I add a user as an SQL administrator on the SQL Server 2008
1005851		How to remove write-protection on all files in the database
2023748	Yes	How to move data from one PC to another?
2023536		When Starting Mamut I receive the messsage "Invalid document location"
2023471		How do I move the document area?
2023514		What is the document area and what should I select in this field?
2023516		How to share a folder
2023488		How do I incerease the speed in Mamut Business Software
2023654		How do I resolve problems with Mamut Virtual Printer and printing to PDF
2024445		I cannot perform backups in Mamut
2023498		I receive error messages when printing reports
3000001		Changing the time format in Windows 10
1002993		How are user rights assigned in the program?
2024463		I receive a message that Mamut cannot contact the server on a single-user installation

FAQ	Video	Case description
2021893	YES	How do I change the details on the contact card?
1000235		How do I create merge documents?
1005724		How to edit an existing document template
2022081		How do I set up a document template?
2022421		How do I add more user-defined fields?
1000013		How do I send an E-mail to a selection of contacts?
1003578		What is the Activities Module?
2023200		How do I create a new activity?
1002961		How do I specify that a contact is a 'Head Office'?
2021901		How do I enter Time Sheets

FAQ	Video	Case description
2024225	YES	How do I create a Remittance advice in Mamut
1004267		What does VAT liability mean?
2022416		How to add an additional bank account
2022208	YES	How do I process a bank reconciliation
2022209		How to add a nominal code to the list of bank accounts
2022578		How do I transfer money between my bank accounts
1005569		How to record opening balances during the creation of a new company database
2024568		How do I enter a purchase credit note journal entry
2022407	YES	Year End procedure in Mamut Software
1005643		Why must profit/loss be allocated at Year End?
103474		How do I allocate my profit?
1001313		How do I allocate a loss at year end
2022406		Additional information on profit/loss allocation at Year End
1005663		How do I create a new Account in the Chart of Accounts
103436		Journal entry shortcuts
1005610	YES	How do Journals work within Journal Entry
2023409	YES	How do I reverse an entry within Financials
2023151		How do I empty my VAT accounts for Year End
1005876		How do I set up Mamut for use with the VAT cash accounting scheme?
2022268	YES	Payments on Account
1005854		How does Mamut simplify International operations
2022658		How do I create a currency account in Mamut?
1004545		How do I register a payment in a foreign currency?
2022165		How do I establish exchange rates for foreign currency?
2021902		Departments & cost centres
2022602		How do I setup a new budget in Mamut?
2022599		How do I set up a cah flow budget in Mamut?

FAQ	Video	Case description
1005698	YES	How to create a Credit Note
2024228		I get the message "The Journal Does Not Balance -101" when trying to invoice an unprocessed order
2023638		How do I give a discount for early payment?
2022230		How do I create a batch order?
2024327		How is a back order created in Mamut
2022634		How do I create a sales order based on a purchase order?
2024374		How do I produce Invoices for Services?
1005721		How to create an order using a barcode reader
1005650		How to create a Quotation template
1005709		How to invoice a customer in another currency

FAQ	Video	Description
2022510	YES	How do I create a product group?
2023638		Common Questions regarding discounts and pricing in Mamut
1002967		How do I use the price calculator
2022455		How can I keep track of my pricing history
2024564		How do I enter a Duty/Freight Invoice from within the purchase module
2021898		How do I reserve certain purchases for my customers?
1005609		How do I correct stock levels on my products?
2022231		How can I make manual stock movements
2023167		Why should I stocktake at year end
1005750		How do I create a Bill of Materials/Product Bundles in Mamut
1005655		Is it possible to use a bar code reader with Mamut?
2023174		How do I partially receive good on a purchase order?

FAQ	Video	Case description
2024507		www.mamut.net/yourfirm is the correct address for your website
1003994		Create and edit product groups to improve the structure of your web shop
2023697		How do I select design templates for my website/webshop
2021984		How do I only use the Mamut web shop and not the website?
1005835		How prices are displayed in your web shop
1005612		Can I include HTML-coding on my Mamut web site?
1005675		Linking a domain name to your Mamut web site
1002792		How do I delete my Mamut web site